Frequently Asked Questions

Who is this for?

This program was developed with and for people living with a mental illness and carers, and for all Australians. Looking after our mental health and wellbeing is important for everyone – so we want to hear from you about what you are making time for over this summer period or what you have made time for during difficult moments.

Will my content be uploaded straight away?

The Commission wants to create a safe space for people to share their experiences and ideas with others. Before sharing or uploading content we encourage you to read and follow our guidelines.

For the safety of users and viewers, the content you upload or share will go through an approval process. This may take 24 hours.

If you have shared on your social media platforms but you are set as private, unfortunately this will not come through for privacy reasons. We recommend you use the form on our website so we can approve and showcase your post!

Why can’t I see my content yet?

Thank you for sharing what you are #MakingTime for over the summer period! For the safety of users and viewers, the content you upload or share will go through an approval process.

This may take 24 hours. If you have shared on your social media platforms but you are set as private, unfortunately this will not come through for privacy reasons. We recommend you use the form on our website so we can approve and showcase your post!

If it has been longer than 48 hours, please check to see your content meets our guidelines. If you believe it does and wish to chat to us, please email media@mentalhealthcommission.gov.au

Will people be able to get to my private social media from your channel?

No. We take your privacy seriously. If your social media post appears on our platform after you share it, people viewing the platform will not be able to click through to your personal account. If your social media account is private and you would like to take part we recommend you use the uploader form.

What if I want to delete my post?

It is important that you are always in control of your content. If you edit, delete or change your social media post in any way, this will automatically be updated and reflected on our platform.

If you have uploaded content yourself using the form and wish for it to be removed, please email media@mentalhealthcommission.gov.au

Will my data be stored?

No. We take your privacy seriously. Your private information and data will not be stored. We want you to be in control of your content, so you do not need to share your name or any details relating to you personally. We encourage you to think about what you are sharing, and to avoid sharing specific personal information such as full name, address, telephone number, financial details. Here are some expert TIPs if you’d like more information about your e-safety https://www.esafety.gov.au/key-issues/how-to/protect-personal-information

For more information on our privacy policy visit www.mentalhealthcommission.gov.au/About/policies/Privacy

I came to this page, but I actually need help, where can I get mental health support?

If you are going through a difficult time and would like support, help is available.

Visit www.headtohealth.gov.au/crisis-links to get support that is right for you.

If life is in danger, or you need urgent support, please call one of the following:
Police & Ambulance: 000
Lifeline: 13 11 14
Suicide Call Back Service: 1300 659 467
Kids Helpline: 1800 551 800

Is this Private?

When you post or share content this will remain private until approved based on our guidelines. This platform is publicly available and accessible, however the information you share is in your control. We encourage you to think about what you are sharing, and to avoid sharing specific personal information such as full name, address, telephone number, financial details.

What is this program all about?

#MakingTime is an initiative led by the National Mental Health Commission in collaboration with people experiencing mental illness, carers, mental health professionals and sector
organisations.

We have created #MakingTime as an easy way for those living with mental ill health and those who care for them, to share their daily experiences and the benefits of making time.

#MakingTime encourages Australians to make time for what helps them in difficult moments and to share what they are #MakingTime for with the rest of Australia.

To find out more visit: www.nmhcmakingtime.com.au/about

I’d like to know more about the #MakingTime program, who can I speak to?

If you would like to know more about #MakingTime, or have a media enquiry, please contact the National Mental Health Commission by emailing media@mentalhealthcommission.gov.au